sprinter printer liverpool

 
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Frequently Asked Questions: Sprinter Print & Media

GENERAL
1. How do I contact you if I have any queries?
We run an approachable design, print and web design service in Liverpool, Merseyside. So if you're local to us simply pop in
and we'll be glad to talk through your project. Alternatively contact us by email on info@sprinterprinter.biz or telephone on 0151 524 9480.

2. Can I request samples before I order?
We offer many different products and we know it can be helpful to see what the finished product may look like.
Therefore we are happy to send out samples to you to help aid your decision. Just contact us by telephone or email
and let us know what kind of products you are looking at and we will post out the relevant samples. Please be aware that there will be
a charge for posting samples to you. Alternatively if you are local to us come and visitone of our stores where we will discuss
your options as well as show you samples of our printed products.

3. Can I opt out of your promotional emails?
Yes, if you receive an email that we believe may be of interest to you, you will have the option to opt out of any future promotional emails.
You can alternatively opt out at any other time by contacting us by telephone or email us with 'Unsubscribe' as your subject line.

4. Will you put your own advertising on my printed products?
From time-to-time we may include a small 'imprint' on our design and print, but this will be included at our proofing stages,
so you can simply let us know if you prefer our 'imprint' not to appear on your printed material.

5. What printing processes do you use?
We use litho and digital printing for our products. We'll choose the best printing process for your job. If you would like to discuss
how your job is being printed please contact us by phone or email.

6. Are you able to colour match?
To keep our prices as competitive as possible most of our products are printed in CMYK process as this is the best value therefore
we cannot offer colour matching online. However, we are not just an online printing company, we also handle a variety of bespoke
printing requirements, so where pantone colour matching is required, please contact us to discuss pricing.

7. What other products do you offer?
Here at Sprinter we offer products such as: Banners, Bookmarks, Book Printing, Books and Booklets, Brochures, Business Cards,
Business Forms, Compliment Slips, Corporate Stationery, Digital Printing, Envelopes, Eshot Promotions, Flyers, Graphic Design,
Greeting Cards, Lamination, Leaflets, Letterheads, Litho Printing, Menus, Order of Services, Exterior Signage, Photocopying,
Planned-up Printing, Postcards, Posters, Presentation Folders, Showcards, Signs and Display, Stationery, Stickers, Vehicle Graphics,
Website Design & Construction, Window Graphics

ORDERS
8. Can I amend my order?
We will make every effort to amend your order if you request it, however any changes requested will depend on what stage your order
is at. Amendments which change the nature of the product for example size and quantity may also change the price of your order.

9. Can I cancel my order?
You are welcome to cancel your order and receive a refund of the printing costs as long as it has not yet been printed. If the order has
already been produced then you will be charged the full amount. If we are producing design work as part of your order and this work
has already begun or has been completed then you will also be charged the full amount of the design costs quoted.

10. How can I check the status of my recent order?
Give us a call or send us an email with your job name and we'll check the status of your order for you.

11. How do I place a re-order?
As we endeavour to store all relevant files completed for each job, simply contact us with your reorder details and requirements
and we will raise a new job order for you.

Delivery
12. Do you deliver abroad?
All our delivery charges stated/quoted are for delivery to one UK mainland address. If you are interested in international delivery
please call us or email us with the details of your job for current international delivery rates.

13. Can I change / add a shipping address?
If you originally specified that you wish to collect your goods from our store for free, you may add a delivery charge and shipping address
at any stage of your order. However if you need to change an existing shipping address, this can only be done before your order
is prepared for shipment. Please contact us for more information or to check the status of your order.

Artwork
14. How do I get artwork to you?
The most convenient way is to email your artwork to us via our Contact Us page. Alternatively, if you are able to send your artwork
by email, you are welcome to drop your artwork in to our store on CD or memory stick.

15. How do I set up my artwork?
Call or email us and we'll be happy to explain how best to supply your artwork to us. If you are able to supply your files as specified,
there are no extra charges to your order other than those added during the ordering process. If you are unable to supply files
as specified there may be extra charges to make sure your artwork will print as expected.
Don't worry; these will be talked over with you before we begin any work.

16. What file formats do you support?
We prefer high-res print ready PDFs. High resolution flattened Photoshop files are also acceptable but can pixelise text.
We can also accept raw artwork files such as QuarkXpress, Illustrator or InDesign files, but these may need some artwork time spent
on them to make them print ready. If you are unsure whether we can use your files we'd be happy to advise you.

17. Can I see a proof of my order first?
Our design charges include your first proof. This can be viewed as a PDF by email or you can come into our store to see a hard copy.
If you have supplied print ready files but still wish to see a proof, this may be chargeable. Please note that depending on the print
process used, your proof may not be colour accurate. If you wish to see a 'press proof' please contact us for more details.

Payment
18. Can I open a credit account?
To keep our prices as competitive as possible, at present we do not offer credit accounts on new orders.

19. What methods of payment do you accept and how do I pay?
There are several methods of payment we accept. You can pay by credit or debit card online or by phone. You could also pay by
BACS transfer or post a cheque (but this must be received and have cleared in our account 5 working days before your job is sent to print).
If you are local to us you could also pop in to our store to pay by credit and debit card or cash.
Please note that there will be an additional charge for credit card payments, please contact us for details.
Please also note we do not start work until payment has been received, unless previously agreed by ourselves.




 


OUR SERVICES

Graphic Design
Print Services
Website Design
Marketing Solutions
Invitations
Memorials

 


BUSINESS PRINT

Business Cards
Leaflets
Stationery
Presentation Folders

Booklets & Brochures
Exhibition Displays
Posters
Plastic ID Cards
Acrylic Art



INFORMATION


FAQs
Delivery
Terms & Conditions
Payments


CONTACT US

Walton Branch: 91 County Road, L4
0151 524 9480

Liverpool Dockside: Dickson Street L3
0151 949 1042

info@sprinterprinter.biz


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